Privacy Policy

Introduction

MailNest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email collection service. By using MailNest, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Email Addresses: When users subscribe through your MailNest forms, we collect and store their email addresses on your behalf.
• Account Information: When you create an account, we collect your email address, name, and any other information you choose to provide.
• Project Data: We store information about your projects, including project names, settings, and subscriber lists.

Automatically Collected Information

• Usage Data: We collect information about how you interact with our service, including pages visited, features used, and time spent on the platform.
• Device Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Log Data: Our servers automatically record information when you access our service, including request details, timestamps, and error logs.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our email collection service
• To process and manage subscriber email addresses on your behalf
• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

Analytics and Tracking

We use PostHog for analytics to understand how users interact with our service. PostHog helps us analyze usage patterns, improve our service, and enhance user experience. PostHog may collect information such as:

• Page views and navigation patterns
• Feature usage and interactions
• Performance metrics and error tracking
• User session recordings (if enabled)

PostHog's privacy practices are governed by their own privacy policy. You can learn more about PostHog's data practices at https://posthog.com/privacy.

You may opt out of certain analytics tracking by adjusting your browser settings or using privacy-focused browser extensions. However, some features of our service may require analytics data to function properly.

Data Storage and Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account or a project, we will delete or anonymize the associated data, except where we are required to retain it for legal or legitimate business purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Opt-out: You can opt out of certain data processing activities, including marketing communications.
• Objection: You can object to processing of your personal information in certain circumstances.

To exercise these rights, please contact us at admin@mailnest.app.

Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use the following third-party services:

• PostHog: Analytics and product analytics (as described above)
• Hosting Providers: We use cloud hosting services to store and process your data
• Authentication Services: We may use third-party authentication providers to secure access to your account

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at admin@mailnest.app, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our service after any changes to this Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: admin@mailnest.app